Frequently Asked Questions - TNF Analysts or Account Executives

Frequently Asked Questions - TNF Analysts or Account Executives

Access Request

How do I request access for SPA application?

You can request access for SPA application by following below steps: -

1. Open SPA application by navigating through the link spa.cummins.com.
2. Fill all the required details in Request access form and click on Submit button.

The request should be submitted to the SPA Administrator.

3. You will receive an email for the request submitted.
4. Once the Administrator accepts the request, you should receive another email that your request has been accepted.
In the case when Administrator rejects the request, you will receive an email that your request has been rejected and will be asked to submit another request. 

How can I submit another access request if my previous request has been denied?

Before submitting another access request, open your email and check if you filled any details incorrectly. To submit another request, perform following steps: -

1. Open SPA application by navigating through the link spa.cummins.com.
2. Fill all the required details in Request access form and click on Submit button.

The request should be submitted to the SPA Administrator.

3. You will receive an email for the request submitted.
4. Once the Administrator accepts the request, you should receive another email that your request has been accepted.

In the case when Administrator rejects the request, you will receive an email that your request has been rejected and will be asked to submit another request.

How can I apply for multiple user roles assignment?

How can I apply to change User role?

TNF Dashboard

What is Average TNF%?

Average TNF% is the calculated as –

Average TNF% = (Total TNF count whose fail date lies within the date range)/(Total Inspection count whose fail date lies within the date range)

What is the significance of TNFs line chart of TNF dashboard?

TNFs Line chart shows the 3-months running TNF average for the last 12 months. The chart must also include a horizontal line representing the TARGET TNF %.

This TNF Line chart helps you to analyze the TNF trend for the selected region and for the selected period.

What is the significance of Parts analyzed Vs TNFs bar chart on TNF dashboard?

Parts analyzed Vs TNFs bar chart shows the number of parts analyzed Vs the number of TNFs identified out of those parts analyzed for six major fail codes. This bar chart helps you to identify the area of focus that which fail codes has more TNFs which leads to overall increased TNFs. This bar chart helps you to take right decision in appropriate direction.

What is Service Provider Ranking?

Service Provider Ranking reflect the performance of the Service Provider. It is calculated every month for every particular Service Provider based on their TNF performance in the last 12 months.

The sample data consists of -

  1. ·       All the Service Providers who have had at least one inspection in the previous 12 months.

TNF Rate for sample data is calculated as –

TNF Rate = TNF Failures/Total Failure with Parts Analyzed

Then, the system must calculate Avg. TNF Rate and Std. dev. of TNF Rate for the sample data.

The system must calculate z-value and for all the service providers in the sample data.

z-value =  

The system must calculate z-value and for all the service providers in the sample data.

p-value =  

The Bucket size is calculated as -   

Bucket Class and Grade is calculated as per the below table –

P Value Range

Bucket Class

Grade

0 – 0.4

I

A

0.4 – 0.8

II

B

0.8 – 1.2

III

C

1.2 – 1.6

IV

D

1.6 – ∞

V

E

How to export TNF dashboard?

To take the export of summarized TNF dashboard, click on the Export PDF button on the TNF dashboard.


It will open a new window where you can configure the settings to make the PDF document visually more attractive.

For Destination, choose Save as PDF and then click on More settings.


After this, select Background graphics and deselect Header and footers and then click on Save button.


The dashboard will get exported in PDF format.

Service Provider Dashboard

What is TNF%?

TNF% is the calculated as –

TNF% = (Total TNF count whose fail date lies within the date range)/(Total Inspection count whose fail date lies within the date range)

What is the significance of TNFs line chart of Service Provider dashboard?

TNFs Line chart shows the 3-months running TNF average for the last 12 months. The chart must also include a horizontal line representing the TARGET TNF %.

This TNF Line chart helps you to analyze the TNF trend for the selected period for that Service Provider.

What is the significance of Parts analyzed Vs TNFs bar chart on Service Provider dashboard?

Parts analyzed Vs TNFs bar chart shows the number of parts analyzed Vs the number of TNFs identified out of those parts analyzed for six major fail codes. This bar chart helps you to identify the area of focus that which fail codes has more TNFs which leads to overall increased TNFs. This bar chart helps you to take right decision in appropriate direction.

What is the significance of TNFs Comparison line chart on the Service Provider dashboard?

TNFs Comparison line chart on the Service Provider dashboard also shows the 3 month running TNF average for last 12 months. There are 3 lines on this line chart –

  1. TNF Vs Service Provider – summarizes TNFs w.r.t Service Providers.
  2. TNF Vs Region - summarizes TNFs w.r.t Region.
  3. TNF Vs Overall Channel Partner – summarizes TNF w.r.t overall channel which includes both dealers and distributors.

How can I create TAPs/ tasks for Service Providers?

To create a PIP/ task, follow below steps: -

1. Open Service Provider dashboard for which you want to create the task.
2.  Select tab TNF Action Plan.


3. Click on the + Add Task button.


4. Fill all the required fields.


5. Click on Add Plan button.

This will make the task visible for that particular Service Provider.

To keep the task invisible for the Service Providers, then first check the box Mark as DRAFT and then click on Add Plan button.

How to export TAPs?

To take the export of the list of Performance Improvement Plans, First click on the tab TNF Action Plan on the service Provider dashboard. Then, click on the Export TAPs button.


The list of all the tasks will be exported in PDF format.

How to export Service Provider dashboard?

To take the export of summarized Service Provider dashboard, click on the Export PDF button on the Service Provider dashboard.


It will open a new window where you can configure the settings to make the PDF document visually more attractive.

For Destination, choose Save as PDF and then select Background graphics and deselect Header and footers and then click on Save button.


The dashboard will get exported in PDF format.

User Profile

How can I enable/ disable email notifications?

You can enable/ disable email notifications by following below steps: -

1. Open SPA application by navigating through the link spa.cummins.com.
2. Click on the ‘My Profile’ icon under the dropdown at the very right corner of the TNF dashboard.


3. Click on the enable/ disable notification buttons.

 

SPA Feedback

How can I submit the feedback?

·              To submit feedback through the TNF dashboard, follow below steps: -

1. Open SPA application by navigating through the link spa.cummins.com.
2. Click on the Give Feedback button on the TNF dashboard.


3. Give the rating between 1 to 10.
4. Write brief description of your experience. (Optional)


5. Click on the Submit button.

To reset your feedback, click on Reset button and then perform steps 3, 4 and 5.


·          To submit feedback through the Service Provider dashboard, perform below steps: -

1.  Click on the Give Feedback button on the Service Provider dashboard.


2. Give the rating between 1 to 10.
3.  Write brief description of your experience. (Optional)


4. Click on the Submit button.

To reset your feedback, click on Reset button and then perform steps 2, 3 and 4.


Support

How can I complain if summarized TNF data on the TNF dashboard is wrong?

How can I complain if a Service Provider’s grade or bucket class is wrong?

How can I complain if a particular feature is not working for the SPA application?


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