Ask Clessie - Query Operators Dictionary

Ask Clessie - Query Operators Dictionary

Trigger Management Operators

The following operators can be used to build queries for trigger rules.

Operator

Description

Example

Explanation

equal

Equal to (=)

Engine Serial Number equal 60844694.

The trigger will consider all those work orders where Engine Serial Number of the asset is equal to 60844694.

not Equal

Not equal to (!=)

Engine Serial Number not equal 60844695

The trigger will consider all those work orders where Engine Serial Number of the asset is anything except 60844695.

greater

Greater than (>)

Work Order Creation Date greater 2024-03-31 00:00:00. 

The trigger will consider all those work orders which were created after 2024-03-31 00:00:00.

greater or equal

Greater than or equal to (>=)

Work Order Creation Date greater or equal 2024-03-31 00:00:00. 

The trigger will consider all those work orders which were created on or after 2024-03-31 00:00:00.

between

Within a given range (<= a <=)

Asset Build Date between (2024-01-01 00:00:00 , 2024-07-31 00:00:00). 

The trigger will consider all those work orders where the Asset Build Date is between 2024-01-01 00:00:00 and 2024-07-31 00:00:00.

not between

Outside a given range (< a or a>)

Asset Build Date not between (2022-01-01 00:00:00 , 2022-12-31 00:00:00). 

The trigger will consider all those work orders where the Asset was built is either before 2022-01-01 00:00:00 or after 2022-12-31 00:00:00.

less

Less than (<)

Work Order Creation Date Less 2024-03-31 00:00:00. 

The trigger will consider all those work orders which were created before 2024-03-31 00:00:00.

less or equal

Less than or equal to (<=)

Work Order Creation Date Less or equal 2024-03-31 00:00:00. 

The trigger will consider all those work orders which were created on or before 2024-03-31 00:00:00.

contains

Contains (%string%)

Service Model Number contains CM24

The trigger will consider all those work orders where Service Model Number of the asset contains “CM24”.

begins with

Starts with (%string)

Service Model Number begins with X15

The trigger will consider all those work orders where Service Model Number of the asset begins with “X15”.

ends with

Ends with (string%)

Service Model Number ends with L126B

The trigger will consider all those work orders where Service Model Number of the asset ends with “L126B”.

in

In (a, b, c)

Fault Code in (111, 114, 1117)

The trigger will consider all those work orders where the Fault Code is either 111, 114 or 1117.

not in

Not in (a, b, c)

Fault Code not in (555, 556)

The trigger will consider all those work orders where the Fault Code is neither 555 nor 556.

    • Related Articles

    • Ask Clessie - User Help Guide

      Introduction to Chatbot “Ask Clessie” Cummins uses the Quick Serve repair process to ensure consistent, efficient, and effective repairs regardless of the channel. Repairs that go through a triage and diagnosis process like the one below are ...
    • Ask Clessie - Frequently Asked Questions

      Ask Clessie Will we be compensated for my time for satisfying Ask Clessie interventions? SRT 00-139 is used to reimburse for capturing and sending ECM images, pictures, and videos as requested by Ask Clessie if a warrantable failure is identified. ...
    • Ask Clessie Jump-To-Intervention

      User Help Guide “Ask Clessie” Jump-To Intervention Jump-To Intervention Overview The Ask Clessie “Jump-To” intervention allows you adjust the sequence of interventions during a session based on input from the user or from the work order context ...
    • Ask Clessie Management Interface - User Help Guide

      Sessions Dashboard Sessions Dashboard shows the summarized data for all the chatbot sessions that occurred for a particular selected period. To see the summarized chatbot sessions data, please follow below steps:- 1. Open Ask Clessie Management ...
    • Frequently Asked Questions - System Administrator

      Access Request How can I approve SPA User access request for Cummins external employees? To approve the access request for Cummins external employees, perform below steps: - 1. Open SPA application by navigating through the link spa.cummins.com. 2. ...