Jump-To Intervention Overview 

The Ask Clessie “Jump-To” intervention allows you adjust the sequence of interventions during a session based on input from the user or from the work order context provided by Guidanz. 

Intervention Structure 

Jump-To interventions consist of three parts.  

Title 

The title should be a short description of the intent of the intervention, for example “Early Exit for Irrelevant Incidents”. 

Question 

The question uses the query builder system to create a statement that can be evaluated to either TRUE or FALSE. The query builder has access to all the work order data from Guidanz as well as the responses to any interventions that have triggered before the “Jump-To” intervention. 

Commands 

The Jump to Commands section defines what interventions should be executed next based on the evaluation of the question defined in the query builder. 

Intervention Sequence After Jump-To 

The default behavior of Ask Clessie is to process each intervention in the order they are listed on the trigger rule.  

The Jump-To intervention allows you to skip over interventions by jumping to a later intervention.  

Please be aware that after Ask Clessie processes the intervention specified by the Jump-To event, it will continue evaluating all subsequent interventions based on the order they are listed in the trigger. 

For example, the trigger represented on the left will intervene in a linear fashion from top to bottom. On the right, the answer to the first multiple choice intervention will determine if steps two and three are skipped. Following the “jump” to step two, Ask Clessie will continue to process the remaining interventions in sequence. In the example below, the Show Text Intervention will always be executed regardless of the outcome of the Jump-To Interventions evaluation. 

Early Exit Response 

You can use the keyword “COMPLETE” to instruct the Jump-To intervention to immediately close out the session based on an evaluation result. 

Jump-To Intervention Prerequisites 

Jump-To Interventions will reference other interventions in the current trigger rule. For this reason, we recommend creating the supporting interventions prior to the creation of the Jump-To intervention. 

Create any interventions such as multiple-choice interventions that you will use to build the question of the Jump-To intervention. The Jump-To intervention query builder drop down will populate with the interventions that are listed above the Jump-To intervention. 

Create interventions that represent the starting point for both results of the Jump-To intervention question. You will need a separate intervention for the TRUE and FALSE responses. If you intend to use the COMPLETE keyword for one of your responses, then you will only need one intervention below the Jump-To Intervention. 

Using Multiple Jump-To Interventions 

Complex sequence logic can be built into Ask Clessie trigger rules by using multiple Jump-To Interventions. A Jump-To Intervention can be referenced as the result of another Jump-To Intervention. The flow chart below shows the use of two Jump-To Interventions exit early after a subset of interventions have been executed. 

Jump-To Intervention Instructions 

Jump To Intervention allows Chatbot Managers to include branching interventions while creating a trigger rule. It also allows to create nested branching interventions if required. By using Jump To Intervention, you can create more complex but flexible trigger rules. 

To add Jump to Intervention, please follow the below steps:

           Click on the Edit button beside the trigger rule which you want to edit and add the Jump To Intervention. Edit a trigger .It will open the Trigger. 

Add new jump-to intervention 

You also need to add the Jump to command where you expect Ask Clessie to jump when the above rule satisfies (Condition is TRUE). Additionally, you also need to add the Jump to command where you expect Ask Clessie to jump when the above rule doesn’t satisfy (Condition is FALSE). 

Click on the Save button.