Ask Clessie

Will we be compensated for my time for satisfying Ask Clessie interventions?

SRT 00-139 is used to reimburse for capturing and sending ECM images, pictures, and videos as requested by Ask Clessie if a warrantable failure is identified.  

SRT 00-139 is allowed to be claimed once per request from Ask Clessie.  If an ECM image and a photo are requested at the same time 00-139 will be reimbursed once.  If Ask Clessie asks for another photo later, it would allow 00-139 to be claimed at quantity 2.  If you are claiming SRT 00-139, the quantity claimed must be supported in the claim narrative to ensure payment (e.g. “Ask Clessie requested ECM image and picture, then requested picture” would justify quantity 2). 

Cummins claim adjudicator will review the documentation in the claim and approve payment for SRT 00-139 as justified in the claim narrative and Guidanz session. 

Please note that the Guidanz user will not get reimbursed for other Ask Clessie interventions like text-based interactions or answering multiple choice questions.

Why has Ask Clessie opened while I’m working on a work order? What should I do?

You have received an Ask Clessie intervention because the work order you’ve opened matches the predefined rules set by Cummins.

Please review the interventions, respond to the questions and perform any requested tasks.

SRT 00-139 is used to reimburse for uploading any files that are requested as part of the intervention.

I can’t close Ask Clessie and return to Guidanz Evolution, what should I do?

You have been presented with a very high priority intervention called Roadblock. Due to the high level of importance of the roadblock intervention, you are prevented from returning to Guidanz Evolution until you address the intervention in the chatbot. Please read the Ask Clessie instructions and review the given options.

To proceed with the work order, Click on the option: I want to complete the intervention,

Then follow the instructions and complete the intervention. Once the intervention gets completed, the Guidanz Evolution will be unblocked.

If you are unable to complete the intervention, choose the option: I want to bypass the intervention.

Please specify the reason to bypass the intervention. Once you specify the reason, click enter and Guidanz Evolution will be unblocked.

How can I see pending action items (interventions) assigned to me?

To see the pending action items, please follow below steps:-

        1.     Open Ask Clessie by clicking on the its icon at the bottom right corner of the screen.

It will open the Chat window.

        2.     Type command my actions in the answer box and click enter.

It will show all the pending action items for you.

How can I connect another device to Ask Clessie in Guidanz Evolution?

    You can also upload photos or videos from your mobile phone or any other device. To connect another device, please follow below steps:-

          1.     Type help in the chat box.

   It will show you 2 welcome messages. On the 2^nd message, you will receive a link https://spa.cummins.com/askclessie/

          2.     Send the given link to the mobile (other) device which you want to connect, or you can also scan the QR Code from your mobile (other) device.

          3.     Click on the link using the mobile (other) device.

    It will open a new window where you will receive an authorization code which is a 6-digit code. For Example, the code can be 217221.

Ask Clessie is asking for photos, how do I submit photos from my cell phone or other mobile device?

Photos can be uploaded directly from any device by opening a copy of your active Ask Clessie session in Guidanz Evolution. Please refer to How can I connect another device to Ask Clessie in Guidanz Evolution? for instructions on how to open Ask Clessie on your mobile device.

Why does Ask Clessie not automatically open when I load a work order?

You will receive Chatbot Intervention only for those repairs that meet criteria set by Cummins.

You will not be presented with interventions for any work orders that do not meet the criteria defined by Cummins.

I was asked to upload 4 ECM images, I uploaded those, but the intervention is still not satisfied. Why is it like that?

Clessie asked you to upload ECM images which should be in .eif format. You may have uploaded images in another format like .csv, .jpg or .png. This can be a reason that the intervention is not satisfied. You must upload the images/ videos or other documents in the same format as expected. The size of the attachments can’t be more than 4 MB.

Why do other technicians not see the same Ask Clessie interventions I see on a work order?

You got the intervention for a particular work order because you are the owner of the work order. If another technician takes the ownership of the work order and Ask Clessie interventions are still remaining for the work order, that technician will get the Ask Clessie intervention for remaining interventions.

Why is Ask Clessie asking me again for the same interventions that I answered before?

You may get the same intervention again -

-            Cummins team members can reset chatbot interventions

-            A Cummins team member may have reset the session for this workorder to get more clarity from your answers.

-            Please review the chat history and see if there is a message explaining the reason for the reset

Why doesn't Ask Clessie answer my questions about my current work order?

Ask Clessie only supports Cummins-initiated interventions. It doesn’t support user-initiated intervention. Ask Clessie will intervene only if your current work order satisfies the Cummins pre-defined criteria.

Apart from Ask Clessie interventions, you can use following commands for additional help:-

       1.     help – You can use help command to see the welcome message again where you will find all the commands.

       2.     my actions - You can use my actions command to see all your pending action items/ tasks for a particular Guidanz user.