About Service Provider Assessment (SPA) Application

SPA application provides a TNF Scorecard which consists of a TNF dashboard which summarizes the TNF performance for all the service providers for a selected region and user defined period. It ranks the service providers based on their performance for the previous 12 months. It also consists of a service provider page which summarizes the TNF performance for a particular service provider and by looking at their own performance, service provider can analyze their performances and they can work to improve their performance.

SPA application can be accessed through SSO (Single Sign On). All the users can request access through ‘Request Access’ form. The user must fill all the required details and then submit the form.

Once the access has been granted by the SPA Administrator, the user will be able to access the application as per the assigned role.

 

• Related Articles

• Frequently Asked Questions - Service Providers

  Access Request How do I request access for SPA application? If you belong to Distributor and you are Cummins internal employee, please follow below steps: - Login to WWIMS using the URL https://wwimsngn.cummins.com/identity/ Go to Access Request. 3. ...

• Access for External Users

  There is a link spa.cummins.com embedded inside Guidanz which can be used by external users like dealers to access the SPA application. The Guidanz users who have access to Guidanz can click this link and it will direct them to the Request access ...

• User Manual

  Introduction to TNF Trouble Not Found metrics has been used to measure the performance of a repair process since the technician behavior is not directly recorded, analyzed, or utilized in the context of the Quick Serve repair process. These metrics ...

• Frequently Asked Questions - TNF Analysts or Account Executives

  Access Request How do I request access for SPA application? You can request access for SPA application by following below steps: - 1. Open SPA application by navigating through the link spa.cummins.com. 2. Fill all the required details in Request ...

• Frequently Asked Questions - System Administrator

  Access Request How can I approve SPA User access request for Cummins external employees? To approve the access request for Cummins external employees, perform below steps: - 1. Open SPA application by navigating through the link spa.cummins.com. 2. ...