Popular Articles
Access for External Users
There is a link spa.cummins.com embedded inside Guidanz which can be used by external users like dealers to access the SPA application. The Guidanz users who have access to Guidanz can click this link and it will direct them to the Request access ...
About Trouble Not Found (TNF)
Trouble Not Found metrics is used to measure the performance of a repair process since the technician behavior is not directly recorded, analyzed, or utilized in the context of the Quick Serve repair process. These metrics indicate whether a repaired ...
About Service Provider Assessment (SPA) Application
SPA application provides a TNF Scorecard which consists of a TNF dashboard which summarizes the TNF performance for all the service providers for a selected region and user defined period. It ranks the service providers based on their performance for ...
Frequently Asked Questions - System Administrator
Access Request How can I approve SPA User access request for Cummins external employees? To approve the access request for Cummins external employees, perform below steps: - 1. Open SPA application by navigating through the link spa.cummins.com. 2. ...
Frequently Asked Questions - TNF Analysts or Account Executives
Access Request How do I request access for SPA application? You can request access for SPA application by following below steps: - 1. Open SPA application by navigating through the link spa.cummins.com. 2. Fill all the required details in Request ...